Shipping Policy
Last updated: May 28, 2026
YO!POINT ships smart vending equipment from our U.S. fulfillment locations. Delivery timelines and
costs depend on order size, destination, and freight method selected at checkout or confirmed by our
sales team.
Processing Time
Orders are typically processed within 3–7 business days after payment confirmation and order verification.
Large or custom orders may require additional lead time; we will notify you if that applies.
Shipping Methods
- Standard freight and liftgate delivery for commercial addresses
- Self-pickup options may be available for qualified buyers
- International shipping is available to select regions — contact us for a quote
Delivery & Inspection
Please inspect your shipment upon delivery and note any visible damage on the carrier receipt. Report
shipping damage to support@yopoint.com within 48 hours with
photos and your order number.
Shipping Fees
Shipping fees are calculated separately unless otherwise stated in your quotation. Fees shown on product
pages or quotes are estimates and may vary by location and access requirements.
Refund Policy
Last updated: May 28, 2026
We want you to be confident in your investment. Our refund and return terms depend on whether you
purchased under a standard sale or a promotional trial program.
30-Day Trial Program
If you enrolled in our 30-Day Trial Plan, you may return the equipment within the trial period if it
does not meet your expectations. Refunds are issued based on the unit’s depreciated value upon
return. Customers are responsible for round-trip shipping. A flat program fee may apply as described in
your trial agreement.
Standard Purchases
Because vending machines are commercial equipment, standard orders are generally non-refundable once
shipped, except where required by law or where a manufacturing defect is confirmed by YO!POINT support.
Defective or Damaged Items
If your unit arrives defective or is damaged in transit, contact us within 48 hours at
support@yopoint.com. We will work with you on repair,
replacement parts, or replacement units as appropriate under warranty.
How to Request a Return
Email support@yopoint.com with your order number, reason for
return, and photos if applicable. Do not ship equipment back without a return authorization (RA) number.
Privacy Policy
Last updated: May 28, 2026
YO!POINT (“we,” “us,” or “our”) respects your privacy. This policy
explains how we collect, use, and protect personal information when you visit our website, submit an
inquiry, or use our products and cloud services.
Information We Collect
- Contact details you provide (name, email, phone, company, message)
- Order and billing information necessary to process transactions
- Device and usage data from vending machines and management platforms
- Website analytics such as pages visited, browser type, and approximate location
How We Use Information
- To respond to inquiries and provide customer support
- To fulfill orders, warranties, and service obligations
- To operate, secure, and improve our hardware and software
- To send service updates and marketing communications where permitted
Sharing of Information
We do not sell your personal information. We may share data with payment processors (such as Stripe),
shipping carriers, service providers, and authorities when required by law.
Data Security & Retention
We use reasonable administrative, technical, and physical safeguards to protect your data. We retain
information only as long as needed for the purposes described above or as required by law.
Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict use of your
personal data. Contact support@yopoint.com to submit a request.
Terms & Conditions
Last updated: May 28, 2026
By accessing this website or purchasing YO!POINT products and services, you agree to these Terms &
Conditions. If you do not agree, please do not use our site or services.
Products & Services
Specifications, pricing, and availability are subject to change without notice. Images and descriptions
are for illustration; actual products may vary slightly. Software subscriptions and payment processing
may require separate agreements.
Orders & Payment
All orders are subject to acceptance and confirmation by YO!POINT. We reserve the right to refuse or
cancel orders. Prices are in U.S. dollars unless otherwise stated. You are responsible for applicable
taxes, duties, and shipping charges.
Warranty
Hardware is covered by our published warranty terms, typically one year from delivery for eligible
components. Warranty does not cover misuse, unauthorized modifications, or normal wear and tear.
Limitation of Liability
To the fullest extent permitted by law, YO!POINT is not liable for indirect, incidental, or consequential
damages arising from use of our products or website. Our total liability for any claim shall not exceed
the amount you paid for the relevant product or service.
Governing Law
These terms are governed by the laws of the State of New York, United States, without regard to conflict
of law principles.
Contact
Questions about these policies? Email
support@yopoint.com or message us on
WhatsApp (+1) 347-278-2212.
