Frequently Asked Questions

It's completed in three simple steps, within just 30 seconds:

1. Swipe / Scan to Open: use a credit card (via POS) or a mobile phone.
2. Grab & Go: take whatever you want.
3. Close to Pay: simply walk away. The door locks and the transaction is complete.

Auto checkout. No waiting. No extra steps. Once the door closes, the system identifies what was taken and charges the customer automatically. A digital receipt is sent straight to their email. It feels very natural — like grabbing something from your own fridge, just smarter.

We offer two main models. All pricing includes first-year software service, a one-year warranty, 24/7 customer support, and lifetime hardware technical support.

How to purchase: submit a request on our website or email our sales team directly — we'll guide you through the process.

Yes — and our global footprint is growing:

• 500+ units deployed successfully in the U.S. across Texas, Los Angeles, and beyond.
• 100,000+ units deployed in 13 countries, including the U.S., Canada, Australia, Singapore, China, Japan, Germany, Brazil, Egypt, Indonesia, Malaysia, and Vietnam.
• Deployments include gyms, university campuses, shopping centers, residential complexes, etc.

Visit our Success Stories page for real-site photos.

Designed for high-frequency usage scenarios:

• Reaches target temperature within 10–20 minutes after startup.
• "Foam insulation + remote temperature control" maintains stable cooling with frequent door openings.
• Built-in anti-fog heating keeps the glass door clear at all times for better product visibility.

Yes — but we recommend using a canopy or protective enclosure. Keeping it out of direct rain and prolonged sun exposure will significantly help extend its lifespan.

You can sell almost all packaged items — drinks, snacks, fresh food, and even flowers. There are no restrictions on shape or size — as long as it fits inside the cabinet, it can be sold. For regulated products (such as tobacco, alcohol, or pharmaceuticals), operators are responsible for ensuring compliance with local regulations and licensing. Please consult our sales team before deployment.

With proper use and maintenance, the expected lifespan is 5–8 years. Actual lifespan may vary depending on frequency of use. Avoiding extreme outdoor conditions will help extend its durability.

• Volume Discounts: enjoy a price reduction starting at 10+ units.
• Regional Distributorship: available at 50+ units.
• 30-Day Trial Plan: try it for a month — return it if it doesn't meet expectations.

Note: customers are only responsible for round-trip shipping. We apply a flat $99 program fee, which covers your full month's rental, 1-on-1 customer onboarding, and operational guidance. For more details, please refer to the YO!POINT Trial Agreement.

Your revenue goes directly to you — no middlemen, no delays.

• Direct Settlement: all sales flow straight into your Stripe account. We never touch your funds, ensuring 100% security and ownership.
• Easy Withdrawals: transfer funds to your business or personal bank account anytime based on your payout schedule.
• Clear Accounting: we use a dual-ledger system to keep your sales and operational expenses separate and easy to track.

While we provide software functions to export sales data and financial reports, actual payout timing, processing fees, and taxes depend on your local regulations and agreement. Please consult a local financial advisor.

Charges are based only on the final items taken out of the cooler:

• If a customer picks up an item and puts it back, they won't be charged.
• Multiple users can shop simultaneously.

In approximately 0.1% of cases, exceptions may occur and be flagged as abnormal orders — due to factors such as identical packaging on shelves, misplaced products, or intentional camera obstruction. These orders are sent for manual operator review to ensure 100% billing accuracy. For any concerns, operators can proactively reach out to customers via their registered email.

Pre-authorization is what makes the "grab-and-go" experience possible, similar to how pay-at-the-pump gas stations work. When a customer unlocks the door, a small amount (e.g., $20, customizable by the operator) is temporarily held to:

• Confirm the payment method is valid.
• Ensure there are sufficient funds available.
• Reduce the risk of unpaid transactions.

Heads up! Pre-authorization is not a charge; it functions as a temporary security hold. The actual transaction amount will replace the pre-authorization hold once the purchase is completed. Any remaining held amount will typically be released by the bank within 3–7 business days, depending on the issuing bank's policy.

Card compatibility: we recommend using credit cards for a smoother checkout. Some debit cards may not support pre-authorization protocols, and those that do may show a temporary hold on the available balance.

No hidden fees. You stay in control of your costs. All services are optional and can be paused if not renewed. Here's a clear breakdown of potential costs:

Why choose Stripe?

Traditional POS systems charge per device; Stripe charges per account. No matter how many machines you run, your fixed costs stay flat. While Stripe's transaction fees may be higher, it supports the complex pre-authorization + delayed capture logic — an essential security requirement for smart fridge operations and risk management.

We support two primary payment options:

• POS card payments (no monthly fee).
• Mobile QR code payments.

All payments are processed through Stripe, covering major global payment methods. We recommend using credit cards for the best experience, as some debit cards do not support pre-authorization. Please refer to the official Stripe website for further details.

Our main warehouse is located in Los Angeles.

U.S. shipping usually takes 5–10 business days, depending on the destination. We also offer a free self-pickup option.

Not at all. Units are shipped fully assembled. Shelving is included and pre-shipped with the unit.

• Plug & Play: no complex technical setup is required. Just unbox, plug it into a standard outlet, and power on.
• Modular Design: allows for quick, remote-guided swaps if needed. No more waiting days for a technician.

Operational tutorials are available on the website in the YO! Academy section.

The units have heavy-duty swivel wheels allowing for easy movement. Once moved, simply reconnect to power to resume operation — as easy as moving a suitcase.

Comprehensive 1-Year Warranty

• Parts coverage: free replacement parts for any non-intentional hardware damage. No shipping fees, no hidden costs.
• System guarantee: for critical cooling issues (compressor or refrigeration failure), we provide a full unit replacement to ensure your business stays cool.

"Zero-Wait" Modular Maintenance

We know on-site repairs in the U.S. can be slow and expensive. Our modular design eliminates these headaches:

• Easy self-service: simple "plug-and-swap" replacement ensures no waiting days for a technician or costly on-site visits.
• Remote expert guidance: we provide step-by-step remote support to help keep your device running 24/7.

Lifetime Technical Consultation

Always online: even after the 1-year warranty ends, our support never stops. You have lifetime access to our hardware experts for troubleshooting, operational advice, and maintenance tips. We are always just a message away.

Absolutely. We provide comprehensive support to help you get started:

• YO! Academy: detailed step-by-step guides.
• Real-time support: reach us via email and WhatsApp.
• Hands-on onboarding: 1-on-1 personal assistance during your initial setup.

We offer a dual-platform solution: a Web Dashboard (optimized for large-scale operators with 100+ units) and a Mobile App (designed for lean, quick starts for small-to-medium operators). 80% of daily work can be completed in the mobile app.

When a power outage occurs, the door locks immediately and an alert is sent to the operator's phone. The backup battery keeps the system running for 10–20 minutes, allowing in-progress transactions to complete and data to upload.

While we recommend placing units in high-traffic, well-managed, or monitored locations, we provide several layers of security to ensure asset safety:

• Default locking: no valid pre-authorization, no entry. The door remains locked until payment is verified.
• Self-closing door: the door automatically closes and locks after each use.
• Door abnormal alerts: the door being left open will trigger a user reminder, a machine alarm, and an immediate alert to the operator.
• Account blacklisting: any user with a failed payment or insufficient funds who refuses to clear the outstanding balance can be manually blocked across the entire YO!POINT network until the outstanding balance is cleared.